Last Updated: October 26, 2023

Hey there, music fan! Welcome to Hello Merch Shop (operated from bandclothingus.com). We’re not just another online store—we’re a community for fans of independent music, from A Dead Forest Index to Andy Allo and everything in between. Your trust means everything to us, whether you’re here for that limited-edition vinyl or a vintage tour tee. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site and make a purchase.

We’re committed to transparency and security, just like we are with our secure payment methods and direct support of artists. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information that helps us provide you with a smooth, personalized experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details (processed securely via Visa, MasterCard, JCB, or PayPal). Note: we do not store your full payment card details.
  • Browsing Data: We use cookies and similar technologies to collect info about your device, IP address, and how you interact with our site—like which band pages you visit or which products you view.
  • Communications: If you contact our support team (at [email protected]), we keep records of those conversations.

2. How We Use Your Information

Your data helps us create a seamless and secure shopping experience:

  • To process your orders and arrange worldwide shipping (except to some parts of Asia and remote regions).
  • To provide customer support and respond to your inquiries.
  • To improve our website and product offerings based on what fans like you enjoy.
  • To send you updates about new merch, artists, or promotions—but only if you’ve opted in. We hate spam as much as you do.
  • To prevent fraud and ensure transaction security.

3. Data Sharing and Disclosure

We value your privacy and never sell your data to third parties. We only share information when necessary:

  • Service Providers: We work with trusted partners for payment processing (like PayPal), shipping, and IT services. They only access data needed to perform their functions.
  • Legal Compliance: We may disclose information if required by law or to protect our rights, customers, or artists.
  • Business Transfers: If Hello Merch Shop is involved in a merger or acquisition, customer data may be transferred under confidentiality terms.

4. Data Storage and Security

We’re based in the US but serve fans globally. Your data is stored on secure servers with encryption and industry-standard protections. All transactions are encrypted, and we regularly update our security practices to keep your information safe. While no system is 100% foolproof, we work hard to protect you.

5. Your Rights

You have control over your data:

  • You can access, update, or delete your personal information by contacting us at [email protected].
  • You can opt out of marketing emails at any time (using the unsubscribe link in every email).
  • Depending on your location, you may have additional rights under laws like GDPR or CCPA.

We’ll respond to all requests within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience—like remembering your cart items or login details. You can adjust your browser settings to refuse cookies, but some site features may not work as a result. We also use analytics tools to understand how fans use our site, which helps us support artists better.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or laws. We’ll post the new policy here and update the “Last Updated” date. Continued use of the site means you accept those changes.

8. Contact Us

Have questions about privacy, payment security, or anything else? Reach out to our team of real humans (and music nerds) at [email protected] or write to us at:

Hello Merch Shop
221 Tetrick Road
Tampa, US 33624

Keep rocking,
The Hello Merch Shop Team