How we bring the spirit of the show directly to your door, wherever you are.
At Hello Merch Shop, we know the feeling. That anticipation after you’ve copped a limited-edition vinyl pressing or a premium band tee from your favorite artist. You want to wear it, display it, and live in it—yesterday. We get it. That’s why we’ve streamlined our delivery process to get your authentic music merch to you as efficiently and reliably as possible, all while supporting the global music community with every shipment.
GETTING YOUR ORDER TO YOU
We ship worldwide, connecting music fans from Tampa to Tokyo with the artists they love. (Please note: deliveries to some parts of Asia and other remote regions might face occasional delays beyond our control).
Once you’ve placed your order, our dedicated team gets to work. We’re not a faceless warehouse; we’re music fans carefully picking, packing, and quality-checking your items. This process typically takes 1-2 business days. After that, it’s into the hands of our trusted global shipping partners.
CHOOSE YOUR SHIPPING VIBE
We offer two distinct shipping options to suit your needs, whether you’re after speed or saving.
🚀 Standard Shipping: The Fast Encore ($12.95)
For when you can’t wait to rep the new gear. We partner with industry giants DHL or FedEx for reliable, tracked delivery. Once your order ships, you can expect it to arrive at your door within 10-15 business days. Perfect for that last-minute gift or when your excitement simply can’t be contained.
🎸 Free Shipping: The Classic Set (Free on orders $50+)
Rock on without worrying about the cost. On all orders over $50, we offer free shipping via EMS. This eco-friendlier option is a reliable standard for global delivery. Please allow 15-25 business days after shipment for delivery. It’s our way of saying thanks for supporting the artists and us.
BEYOND THE DELIVERY
Your journey with us doesn’t end at delivery. We stand by the quality and authenticity of every item we curate. If your order isn’t perfect, you have 15 days after receiving it to initiate a return for a full refund or exchange. Because supporting artists shouldn’t mean compromising on quality.
Remember, every order you place with Hello Merch Shop does more than just score you incredible gear. It supports independent venues through our NIVA partnerships and helps emerging artists continue making the music that defines our lives. You’re not just buying a product; you’re fueling the culture.
Got questions? Our team of real humans (and music nerds) is always here to help at [email protected].